Shipping & Delivery

Our shipping and delivery service only within Australia and New Zealand.

  • Free Shipping: Enjoy free shipping on all orders over $100 Australia-wide.

  • Free Delivery within Perth Metro: We offer free delivery within the Perth metro area for all orders, no minimum spend required.

  • Shipping costs for orders under $100 will be calculated at checkout based on the delivery address.

Orders are typically processed in 1-2 business days. However, during peak seasons, orders may take up to 5 business days to be processed. Thereafter, dispatch will occur within 1-5 business days.

Your order will be dispatched from our location here in Perth (Cannington, WA 6107) via our third-party courier service or Australia post. The shipping and delivery rates for individual hampers depend on the delivery address. Twinnies & Co takes no responsibility for goods that are lost or stolen after delivery has taken place.

Delivery time frame

Standard delivery Australia wide (2-10 business days)

Express delivery Australia wide (1-3 business days, may take a little longer for regional areas)

We strive to make every effort to have your gift box delivered on your preferred date and timing or within the estimated delivery time frames.

In certain unforeseen circumstances (due to delays caused by weather conditions, as well as volume and traffic on the side of our logistics partners), we are unable to guarantee the actual delivery date. As such, we do not accept responsibility for and are not liable for any delivery delays in such circumstances. We do apologise in advance should delays take place once shipped.

For any last-minute changes to the delivery address, please get in touch with us prior to dispatch. We will try to accommodate your request, where possible. Please note that this may result in additional fees incurred and/ or a delay in delivery times.

Delivery within Perth Metro

We offer free delivery within a 15km radius of our location, Cannington WA 6107.

Kindly note that the recipient must be present at their premises to receive the gift in person. An extra delivery fee will be charged if the parcels cannot be safely delivered on the agreed date and time. A redelivery can be arranged after the additional payment is made.

All our gifts are delivered with “Authority to Leave”. The parcels will leave in a safe place if no one is at the address to sign for them. If it is considered unsafe to leave the parcel at the address, your parcel will be taken to the nearest collection point and a delivery card will be left for the recipient to collect from the nearest collection point. If the parcel remains uncollected or undeliverable couriers will return the parcels to Twinnies & Co.

Customer pick-up from Perth Metro area
Free collection is available from our location (Cannington, WA 6107). Please allow 1 to 3 business days for the order to be processed.

Item Substitution

We make every effort to have available stock on hand for all items. However, should an item not be available, we will substitute the product (inclusive of packaging and ribbons) with an alternative of equal or greater quality and cost.